Advertra Support Hub
Welcome to our support hub!
Manage campaigns, submit lead replacements, and get assistance quickly. We're here to make your experience seamless.
Click the bottom right button to get in touch with us ASAP!
In the meantime, here are some FAQ's
Bookmark this page so you can reference these resources as needed
How do I pause, resume, increase, or decrease lead flow?
With our service, you are in total control of your lead flow. You may pause leads, request more leads or slow down the leads at anytime. Just head over to the button above that says "Adjust Your Volume Here!"
How long before I get my 1st lead?
It varies. It will be a least 1-3 business days (since we have to set your campaign up internally to even start generating leads). Sometimes we'll start to get you leads right away, other times it could take a few days or even a week or more. It depends on many factors, but rest assured we are working very hard in the background for you.
What if I don't like the lead?
As a rule, the leads we send to you are final. It takes a huge amount of resources, time and money to generate a lead worthy to send to you. In order to make this program a win/win for both of us, this is a firm policy and it's the reason we spend so much effort on the front end to vet these leads in the 1st place. That being said, we offer lead replacements for all leads that do not fall within the criteria of a qualified lead.
But what If I don't close the 1st lead you send me?!?!
If your close rate was 100%, that'd be great right? It's not going to be, and it doesn't need to be. Leads might not close for a variety of reasons; some you control, some you don't. Circumstances change, personalities sometimes don't mesh, a lead might decide not to borrow ultimately. But that's ok! You don't need a 100% close rate to make this a HUGE win.
In that case, how do I make money with this?
Our goal for you is to make at least 100% ROI from this program. So do some internal math. How much do you make per deal on average? Divide the cost you're paying by that number. That's your break even # of conversions needed. Now divide that by 2. That'll get you to 100% ROI and so that's the number of leads you'll need to receive, to close 1. Chances are you'll be in great shape to achieve this if you keep the big picture in mind. We have many many clients who count us as a key reason for massive growth in their business - so you're in great company!
Do you keep generating leads after I get a lead?
Yes. That means you might get 2 or more leads in 1 day. That also means you will be billed automatically for each lead that we generate, so keep that in mind! If you want to pause service, simply scroll up to fill out our change of service form. We can re-start you anytime. It is your responsibility to let us know if you want to stop service!
What if I have questions?
No problem, just email us at [email protected]! We're more than happy to help.
